A Note about our Help Desk Incident pricing...
As a business owner, I understand the importance of providing our customers with high quality services at high value prices. Occasionally customers will ask why our Help Desk Incident pricing is not based on the length of time or complexity of the issue. They wonder why a basic issue that is resolved in a few minutes is billed the same as a complex issue that may require up to an hour to resolve.
We recognize that our customer’s point of sale systems are a critical component of their business. When there is a problem with their system, frequently it will interrupt the business operation and potentially impact the customer service they provide and the financial performance.
With this in mind, we have designed our support service to be available 24 hours a day, 365 days a year. This requires some significant investment in our resources and overhead. We incur those expenses, even if a customer does not need us, and those expenses are reflected in our pricing.
We have tailored several different Support Agreement options to provide a cost effective means to support your POS systems. With plans that start as low as $50 a month, options are available for any budget.
Should you have any additional questions or concerns, please do not hesitate to contact our Sales Department at 877-476-7246 option #1, or via email at sales@cervion.com.
Hunter Allen
Owner, Cervion Systems, Inc.
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